Privacy policy

Privacy Policy

Last Updated: September 15, 2025

TrackTECH Equipment Solutions LLC (“TrackTECH,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your information will be collected, used, and disclosed as described below.

Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted by applicable law:

  • Contact Details – Name, billing and shipping address, phone number, email address.

  • Financial Information – Credit/debit card details, payment confirmation, transaction records.

  • Account Information – Username, password, security settings, preferences.

  • Transaction Information – Products viewed, added to cart, purchased, returned, or exchanged.

  • Communications – Information you provide when contacting customer support.

  • Device Information – IP address, browser type, operating system, network identifiers.

  • Usage Information – Interaction with the Services, browsing history, and navigation activity.

Sources of Personal Information

We may collect personal information:

  • Directly from you (account creation, checkout, communications).

  • Automatically (cookies, device data, browsing behavior).

  • From service providers (payment processors, shipping carriers, IT providers).

  • From partners or third parties as necessary to deliver the Services.

How We Use Personal Information

We may use your information to:

  • Provide & Improve Services – Process payments, fulfill orders, ship products, manage returns/exchanges, maintain accounts, and personalize your shopping experience.

  • Marketing & Advertising – Send promotions, updates, and advertisements by email, text, or other channels, including targeted advertising based on your activity.

  • Security & Fraud Prevention – Authenticate accounts, prevent fraudulent transactions, and protect the integrity of our Services.

  • Customer Support – Respond to inquiries, provide assistance, and maintain our business relationship with you.

  • Legal Compliance – Fulfill obligations under applicable laws, respond to lawful requests, and enforce our Terms of Service.

How We Share Personal Information

We may disclose your information to:

  • Shopify (as our e-commerce platform provider).

  • Service Providers (payment processors, shippers, IT vendors).

  • Marketing Partners (to deliver targeted promotions in compliance with applicable law).

  • Affiliates within our corporate group.

  • Legal/Regulatory Authorities when required by law.

  • In Business Transactions (merger, sale, bankruptcy).

We do not sell your personal information.

Relationship with Shopify

Our Services are hosted by Shopify. Information you provide may be processed by Shopify and its affiliates to operate and improve the platform. Shopify may also use personal information collected from your interactions across multiple merchants to enhance features and provide targeted advertising.

For details, please see the Shopify Consumer Privacy Policy.

Cookies & Tracking

We use cookies and similar technologies to remember preferences, improve website performance, and deliver targeted ads. You may disable cookies in your browser, but some site features may not work properly.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Request a copy of your data in portable format.

  • Opt out of targeted advertising or data sharing.

  • Restrict or object to certain processing activities.

  • Manage your communication preferences.

To exercise these rights, contact us at 📧 Sales@tracktechequipment.com.

Data Security & Retention

We use industry-standard safeguards to protect your information. However, no online transmission is 100% secure. We retain personal data only as long as necessary to provide Services, comply with laws, resolve disputes, or enforce agreements.

Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect data from them.

International Transfers

If you access our Services outside the United States, your information may be transferred and processed in the U.S. or other jurisdictions. For transfers from the EEA or UK, we rely on recognized safeguards such as Standard Contractual Clauses.

Policy Updates

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a new “Last Updated” date.

Contact Us

TrackTECH Equipment Solutions LLC
Sales@tracktechequipment.com