Refund policy

Return & Refund Policy

Last Updated: September 23, 2025

Quick Summary

  • Return window: 30 days from delivery
  • Condition: New, unused, uninstalled, original packaging
  • Method: By mail only (Return Authorization required)
  • Return label: Provided at no cost once approved
  • Refund time: 7–10 business days after inspection
  • Restocking fee: Up to 15% (waived if error is TrackTECH’s)
  • Exchanges: Allowed for alternate sizes/treads at TrackTECH discretion

Detailed Policy

Eligibility for Returns

We accept returns within 30 days of delivery for products that are:

  • Unused and uninstalled
  • In original condition, free of dirt, oil, or jobsite wear
  • Shipped back in original or equivalent protective packaging

Non-Returnable Items:

  • Custom or special-order products
  • Installed or used items
  • Products damaged by improper installation, misuse, or operation outside specifications

Return Process

  1. Contact us at support@tracktechequipment.com or call (678) 912-1414 to request a Return Authorization (RA).
  2. Provide your order number, machine model, and reason for return.
  3. Once approved, we’ll send you a prepaid return label and instructions.

Note: Returns sent without prior authorization will not be accepted.

Refunds

  • Refunds are issued after inspection and approval of returned products.
  • Processing time: 7–10 business days after receipt.
  • Refunds are credited to the original payment method.
  • Shipping costs are non-refundable unless TrackTECH made an error (e.g., wrong item shipped).

Restocking Fees

A 15% restocking fee may apply to returns not caused by TrackTECH’s error. No restocking fee applies if the return is due to our mistake.

Exchanges

Exchanges for different track sizes or tread patterns may be approved at our discretion. If the replacement differs in cost, you’ll be charged or refunded the difference.

Damaged or Defective Products

  • If your product arrives damaged or defective, notify us immediately.
  • For freight shipments, damage must be noted on the Bill of Lading (BOL) at delivery.
  • We will assist with inspection and may issue a replacement or refund.

Fitment Responsibility

We provide detailed fitment information for every product. However, the final responsibility rests with the customer to confirm the exact submodel and track size before purchase.

Our Commitment

At TrackTECH, we are committed to helping contractors reduce downtime and keep machines moving. This policy is designed to protect our customers while ensuring a fair and reliable process.

TrackTECH: Where Heavy Duty Is the Only Option.