Shipping & Delivery Policy

Last Updated: September 15, 2025

Shipping Options & Delivery Times

• Free Standard Shipping – All orders, no minimum

• Same-Day Processing – Orders placed by 12 PM CT (Mon–Fri) ship the same business day

• Delivery Timeline – Most orders arrive within 1–3 business days

Pickup Options

• Northeast Georgia Pickup – Local warehouse hub

• Freight Terminal Pickup – Hundreds of nationwide terminals available

Tracking & Communication

• Instant tracking emails upon dispatch

• Freight support with terminal contacts & instructions

• Real-time updates throughout delivery

Damaged or Lost Shipments

• All products leave our facility in inspected, good condition

• Claims for loss or damage must be filed directly with the carrier

• TrackTECH support will assist with documentation but assumes no liability for carrier performance

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Freight Receiving Instructions

Last Updated: September 15, 2025

1. Inspect Before Signing

• Check packaging for damage

• Verify counts against the Bill of Lading (BOL)

• Note visible damage/shortages on the BOL before signing

2. Concealed Damage

• Must be reported within 5 business days

• Take immediate photos of packaging & product

• Retain packing materials until claim resolved

3. Filing Claims

• All claims must be filed directly with the carrier

• TrackTECH Equipment Solutions LLC is not responsible for carrier-related damage or loss once an order leaves our facility in good condition

• TrackTECH will act in good faith to support customers by providing shipping documents, dispatch photos, and claims guidance

• Any assistance does not constitute acceptance of liability for carrier performance

4. Refusing Shipments

• If damage is severe, refuse delivery and note “Refused – Damaged” on the BOL

• Contact TrackTECH immediately for replacement arrangements

5. Customer Responsibility

• Customers must inspect shipments before signing the BOL

• Failure to note damages/shortages may forfeit the right to file a claim with the carrier